SUMMARY

The Operations Supervisor is responsible for overseeing the daily operations of the building to ensure smooth service delivery and a high standard of customer service. This role focuses on managing front desk/concierge services and coordinating with vendors such as cleaning, security, and pest control, while ensuring efficiency and client satisfaction.

DUTIES AND RESPONSIBILITIES

• Supervise day-to-day front desk, receptionist, and concierge operations to ensure professional customer service.
• Develop and maintain positive client relationships, ensuring service delivery meets expectations.
• Coordinate and oversee vendors and service providers (cleaning, security, pest control, and others).
• Monitor daily operations to ensure smooth workflow, efficiency, and compliance with agreed standards.
• Assist in preparing monthly operational reports for management review.
• Monitor expenditures and support cost-effective solutions within assigned areas.
• Ensure compliance with health, safety, and security requirements.
• Support continuous improvement in customer service and vendor management.
• Perform other duties as assigned by line manager.

REQUIREMENTS & QUALIFICATIONS

• Commercial / Retail / Industrial Building experience will be a strong advantage.
• Property Management or any relevant sector with minimum 3 – 5 years’ experience.
• Excellent verbal and non-verbal English and communication skills.
• Able to interact with a wide range of clients, personnel, and their demands.
• Strong leadership and stakeholder management to work with clients and tenants.
• Having knowledge of occupational safety requirements.
• Strong customer focus promotes team spirit, boosts morale and who subscribes to the Company RISE values.
• Self-motivated, reliable, and professional, attention to detail.
• Strong communication skills.
• Competent working knowledge of Microsoft packages (e.g. Excel, Word).

HOW TO APPLY: Interested applicants may submit their updated CV, a recent photos and cover letter to APS Cambodia address and contact details as below.

10th Floor Keystone Building, #146 | Norodom Boulevard Sangkat Tonle Bassac| Khan Chamkarmon | Phnom Penh 12301| Cambodia.

Contact Information:

• Contact Person: Mr. Mengtong Peou
• Tel: (855) 89 555 944
• Email: hr@aps.com.kh
• Website: www.aps.com.kh